At BuyLordID, operated by ZeroWaste Innovations LLC, we want customers to understand the terms that apply to purchases and custom card orders.
This policy explains how to request a return, report a product issue, cancel an order, or seek a refund.
Please read this policy carefully before placing an order. Nothing in this policy excludes or limits rights that cannot legally be excluded under applicable law.
Return eligibility for standard, non-personalized products depends on the product condition, the circumstances of the return, the applicable purchase terms, and any statutory rights.
To request a return, contact [email protected] with your order number, the product involved, and the reason for your request.
Please wait for return instructions before sending any item back.
Products should be returned in the condition specified in the approved return instructions. Items that have been used, altered, damaged after delivery, or returned without required authorization may require additional review, subject to applicable law.
Custom card orders may involve personalized artwork, logos, names, specifications, printing, encoding, or other production requirements.
Because these products may be made specifically for an individual customer or business, change-of-mind returns and cancellations may be limited once production has begun.
Before approving a custom order, customers should carefully review the quotation, artwork proof, product specifications, spelling, quantities, and other order details.
However, customization alone does not eliminate any return, replacement, refund, or other rights that apply to defective, damaged, incorrectly supplied, or otherwise legally protected goods.
If an order arrives damaged, defective, or materially different from the confirmed order, please contact us promptly.
Include the following information:
•Your order number.
•The name or description of the affected product.
•A clear explanation of the issue.
•Photographs or other supporting information, where appropriate.
We will review the information and may request additional details to understand the issue.
Depending on the circumstances and applicable law, possible resolutions may include a replacement, repair where appropriate, partial refund, full refund, or another agreed solution.
We will communicate the available resolution after reviewing the claim.
If you need to cancel or modify an order, contact us as soon as possible.
For orders that have not entered production, cancellation or changes may be possible depending on the order status.
Once a custom order has been approved and production has begun, cancellation or modification may no longer be possible, or costs already incurred may affect the available options, subject to applicable law.
We will explain any applicable charges before proceeding where required.
To submit a request:
•Email [email protected].
•Use the subject line "Return or Refund Request."
•Include your order number and the email address associated with the order.
•Explain the reason for your request.
•Attach relevant photographs or supporting information if the product is damaged, defective, or incorrect.
Our team will review the request and provide instructions regarding eligibility, return shipping, and the next steps.
Do not send products to our business address as a return without first receiving instructions.
If a refund is approved, it will generally be issued through the original payment method where practicable and permitted by the payment provider.
The time required for funds to appear in your account depends on the payment provider, bank, and payment method.
Any alternative refund arrangement will be communicated to the customer before it is processed.
Responsibility for return shipping costs depends on the reason for the return, the approved return arrangement, and applicable law.
Where a return is necessary because of a verified product defect, shipping damage, or an error attributable to us, we will explain the appropriate return or resolution arrangement.
For other approved returns, customers may be responsible for return shipping costs where permitted by law and disclosed in the applicable terms.
Any charges that cannot be refunded, such as certain completed services or costs already incurred for customized production, will be assessed according to the confirmed order terms and applicable law.
We will not rely on this section to exclude any refund or other remedy required by law.
If you disagree with a decision concerning a return or refund, please contact us with additional information so we can review the matter.
We aim to handle product concerns fairly and communicate the reasons for our decisions clearly.
BuyLordID
Operated by ZeroWaste Innovations LLC
3328 Gilbert Rd
Grand Prairie, TX 75050
United States
Email: [email protected]
We may update this policy to reflect changes in our products, order procedures, or legal obligations. Updates will be published on this page.